1. Preparing
2. Deleting
3. Overwriting
4. Finalizing
5. Completed
1. Enable USB debugging mode on the device
2. Make sure the device is not locked
3. Connect the device to the computer with a compatible USB cable
1. Make sure the device is not locked
2. Connect the device to the computer with a compatible USB cable
3. Select Trust on the device screen when requested
1. Make sure the device is not locked
2. Connect the device to the computer with a compatible USB cable
Manufacturer:
Model name:
Type code:
Software version:
IMEI:
Serial:
Operator:
Install the device connectivity software
Device connectivity software is outdated
To be able to use this service, device connectivity software must be updated. Install an update by pressing the button below.
Device connectivity software update is available
New update for the device connectivity software is available
Current version:
Latest version:
What's new
It is recommended to install this update. Install an update by pressing the button below.
Updating connectivity software...
Wait until the update is installed. Do not close the browser or refresh the page during the operation.
Updating connectivity software failed.
Updating connectivity software is finished.
Preparing to restart the service...
Installation instructions
1. Select Save File in the pop-up window.
2. You can follow the download progress in the Downloads view (click blue arrow in the toolbar or press Ctrl+J)
3. After the download is completed, click the PiceaOnlineConnector installer in the Downloads view.
4. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?
Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
1. Follow download progress in the bottom left corner of your browser.
2. After the download is complete, click the PiceaOnlineConnector installer.
3. Select Run in the pop-up window at the bottom of your browser.
4. Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
1. Select Run in the pop-up window at the bottom of your browser.
2. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?
3. Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
Getting started
Preparing...
Restoring...
Rebooting...
Finalizing...
Finished
Device restore succeeded
Device restore failed. Please try again.
Device is locked.
Open device screen lock and try again.
Not enough free space on the target device.
Free some space and try again.
'Find My' feature is currently enabled.
Turn it off in 'Settings >
Service initialization failed
Check your internet connection and try again. If the problem still exists, try restarting Picea® Services Online Connector application in the computer and try again.
overlays.IOS_WARNING_thisiosmodel
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Select payment method
Please read the instructions
Instructions
I agree with the
Terms of use
Approve the Terms of use before proceeding to payment
I have a voucher
Voucher code
ContentCard code
Pay now
Continue
Other payment methods
Continue to payment
Complete payment to continue
Code accepted
Payment applies only to the currently selected device. Before proceeding with payment, please confirm that the connected device is ready for erasure. After the erasure is completed, no personal content will be left on the device.
After the purchase all the content of the selected device will be erased. It is impossible to restore any content from the erased device.
Microsoft Live account
Driver update required
Device USB driver needs to be updated
Proceed by disconnecting all devices from the computer and press Update
Updating device driver...
Do not connect devices to the computer while updating driver!
Device driver has been updated
Proceed by reconnecting devices
Driver installation failed
Instructions
Send a report to this email address after the operation is completed:
Available terminals
Terminal name
Address
OS
Status
Connect
Connection to terminal failed. Make sure the terminal is running, connected to internet and try again.
Available
Busy
Bluetooth devices
Searching for devices...
Pair
Pairing
Add Bluetooth connection
Does the code below match the code on the device?
You have to accept the Bluetooth pairing request also on the device
USB drivers not installed
Required USB drivers are not installed for this device.
Device might not work correctly or cannot be used with this service until correct drivers are installed.
Required USB drivers are not up to date for this device.
Required USB drivers are corrupted. Disconnect the device and reinstall drivers.
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Disconnect the following devices before proceeding
Model
Date
Restore - Select backup
Backup name
Backup is password protected
Backup cannot be selected
Invalid password. Please try again.
Backup - Select backup
Replace existing backup with a new one
Create a new backup
Protect backup with a password
Optional password
Confirm password
Add to an existing backup
New backup cannot be created
Confirmation password does not match the password
Other (All data except backups)
Attention!
Device requires your attention!
Device connected!
Device disconnected!
Identifying device...
Device identified!
Installing drivers...
Driver installation completed!
Connect device again to continue
Device is locked
Disable the device screen lock and press Close to try again
Keep an eye on the device and accept any confirmation requests on the screen
Disable the device screen lock and then allow USB debugging
Select correct USB mode on the device
Add Bluetooth connection to enable contacts transfer
Rebooting device...
Restart the device to continue operation
Open device settings and run full factory reset to complete the operation
Enable USB mass storage on the device to transfer files
Cannot transfer contacts?
Sign in to your Microsoft account to transfer contacts
Sign in to
Microsoft account
You are still signed in to your Microsoft account. Sign out to protect your privacy.
Sign out from
Microsoft account
Turn 'Automatic Passcode' off
Locked device may result in a limited functionality.
Turn Passcode off in 'Settings > Touch ID & Passcode' or 'Settings > Passcode' or 'Settings > General > Passcode Lock'.
Turn 'Find my iPhone' off
To transfer content to this device the feature needs to be turned off.
Turn 'Find my iPhone' feature off in 'Settings > iCloud > Find My iPhone'. You may need to restart/reconnect your device.
Device is encrypted
Invalid password!
Enter your device backup encryption password:
You can also use iTunes to turn the encryption off in iPhone backup settings.
Password
Note! Encryption password is turned off.
You can also use iTunes to turn the encryption on again in iPhone backup settings.
Device is currently connected using Camera (PTP) mode that provides limited access to device content.
Enable Media device (MTP) mode to enable better support.
Device storage is full.
Free some space and reconnect the device.
Not enough free space on the computer to complete the operation.
Amount of free space required:
Disable screen lock and enable Media device (MTP) mode
Accept default SMS app change on the device.
Allow USB debugging!
You have to allow USB debugging on the device to continue.
If confirmation dialog is not visible on the device, disable the device screen lock and click 'Show again'.
Accept the trust alert
Answer Trust to Trust this computer alert on the device to continue.
Show me how
Less than
Around
hours
minutes
seconds
h
min
sec
Device is not supported
This device model is currently not supported
Activate the device first. Reconnect the device after the activation.
Finish the device setup. Reconnect the device after the setup.
No permission
Device software version is not supported. Update the device software and try again.
Operation is not allowed for currently selected device
Only the following models or devices from the following manufacturers are supported:
Device is currently reserved for other operation. Please wait until it is completed and try again.
Bluetooth connection failed!
In device settings turn Bluetooth off and remove paired computer. Try again.
Device is not responding
There is a problem in communication between the computer and your device. Disable the device screen lock and reconnect it.
Operation failed!
Payment verification failed!
Payment has been cancelled!
Reason:
There is not enough free space on the target device to complete the operation. Free some space or deselect some content types to continue.
Amount of space to be freed:
Ignore warning and continue transfer operation
Operation will start in 3 seconds...
Proxy authentication required
Please enter username and password for the currently used proxy server
Proxy server
Username
Password
Installing PiceaOne...
PiceaOne installation failed
PiceaOne installation to device failed. Verify the following steps and try again.
1. Make sure there is no 'Verify apps over the USB' checked in the developer options.
2. Make sure there is no application validation prompts in the device UI.
3. Make sure there is enough free space to install apps in the target device.
The following storages in the device will be erased
Memory info
Internal storage
External storage
Used
Free
Please enable USB debugging mode on the device
No SIM card
Confirm erasure
Are you sure you want to erase all personal content?
Are you sure you want to abort erasure?
Some content may have already been permanently erased
Preparing
Downloading
Deleting
Overwriting
Finalizing
Remaining download time
Content erasure failed!
Content erasure completed successfully
Content erasure completed successfully with exceptions
Device is rooted
Content erasure aborted!
Disable USB mass storage mode on the device and try again
Not enough free space on the device. Free some space and try again.
Erase another device
Start a new erasure in a new window. Current operation will continue here.
Accept request on the device screen to continue operation
This device model is currently not supported
Driver for this device model is missing
Google account detected
Device is connected in DFU mode
Device is connected in recovery mode
Select Continue to switch to the normal mode
Device failed to switch to the normal mode. Proceed at your own risk. Device may not be functional after the operation.
Find my iPhone feature is turned on
You have to turn it off before proceeding.
Please turn Find my iPhone off in Settings > iCloud > Find My iPhone. You may need to reconnect your device afterwards.
SIM card detected
Please remove SIM card(s) from the device, if device is intended for recycling or trade-in. Note: SIM card(s) won’t be erased.
Memory card inserted
We recommended removing a memory card from the device before proceeding.
To speed up the erasure operation, remove the memory card. If it is left in the device, it will be erased as well.
Please remove memory card from the device and try again
Check again
Battery level is low
Erasing cannot be started until the device battery charge level is above 30%
In order to proceed, please do the following:
Make sure the device is turned on
Disconnect the device from the computer
Disable USB Debugging Mode on the device, if not already disabled
Enable USB Debugging Mode on the device
Connect the device to the computer with a USB cable
Make sure the device is connected to the computer with a USB cable
Press 'Volume down' and 'Power' buttons together for 10 seconds until the device reboots
Account removal required
In order to continue, following accounts need to be removed from the device
Open Settings > Accounts, Remove accounts and try again.
You can disconnect the device now
Preparing device...
Device check failed
Device verification failed
Press the button below to try again. If the problem persists, you can Cancel the operation or Ignore this error.
Verifying device accounts failed
Verifying Find My iPhone status failed
Estimated erasure duration
Succeeded
Operation succeeded with notes
Nothing was transferred
Operation succeeded but device reboot is required
Operation completed with exceptions
Invalid parameter
Operation cancelled
Operation timeout
Not found
Failed
Connection busy
Not supported
No permission
Not allowed
Not supported by this device
Out of range
No data
No more data available
Allocated buffer is too small
Not available
Session not found
File is too large for this device
Application is running
Storage not found
Service not found
Library not found
Protocol not found
Invalid data
Device format is not supported
Device manufacturer is not supported
Device model is not supported
No USB driver
USB driver not functional
USB driver update required
Dynamic module install failed
No license
Product expired
Your product license has expired
Invalid product
Product activation failed
Invalid activation code
No free activations left
Activation code already used
Product activation required
Out of credit points
Prepaid bundle expired
Out of credit points
Code not found
Code has already been used
Code has expired
Code is not supported
Connection to device lost
Connection to device failed
Device is locked
Device operation failed
Device is not responding
No SIM card
No permission to access device
UI action failed in device
Trust confirmation required
Device is not ready
Device is not activated
Device setup is not finished
Device is currently reserved for other operation
SIM card is pin locked
PiceaOne app installation rejected by device, check 'Install via USB' option from the device
Device is missing GSM feature/IMEI code. Stolen check cannot be done.
PiceaOne app install is ongoing
Temporary backup password is left due error in backup/restore
Not enough free space
File opening failed
File not found
Folder not found
Not enough free space on computer
External application missing
Find my iPhone is enabled
Operation rolled back
Device erasure failed
USB mass storage mount is enabled
Device info reading failed
Overwrite operation failed
Device type detection failed
Rooted device support is not enabled
Granting privileged access failed
Deleting user content failed
Executing script with privileged access failed
Device administrator activation failed
Storage count mismatch
Executing factory reset failed
Generating delete script failed
Download failed
Restore failed
Installation of the erasure client failed
Blocking accounts detected. Please remove all accounts from the device and try again.
Cannot access the device
Device installer failure
Operation failed
There is a problem with network connection
Check your internet connection and try again
No network connection
Network timeout
Network host not found
Network content not found
Proxy server refuses the connection
Proxy server requires authentication
Proxy connection failed
