1. Connect source device
2. Connect target device
3. Select content
4. Review summary

Transfer content from

Source device

Estimated transfer time:

Transfer content to

Target device

Contacts

Calendar

Messages

Bookmarks

Music

Photos

Videos

Documents

Applications

Total:

Free:

Install the device connectivity software

To be able to use this service, device connectivity software must be installed (PiceaOne).
Install it by pressing the button below.


Accept




To start using this service you need:

  • A Windows or Mac computer ()

  • USB cable compatible with device

Device connectivity software is outdated

To be able to use this service, device connectivity software must be updated. Install an update by pressing the button below.


Device connectivity software update is available

New update for the device connectivity software is available

Current version:

Latest version:

What's new

It is recommended to install this update. Install an update by pressing the button below.


Updating connectivity software...


Wait until the update is installed. Do not close the browser or refresh the page during the operation.


Updating connectivity software failed.


Updating connectivity software is finished.


Preparing to restart the service...


Installation instructions

1. Select Save File in the pop-up window.

2. You can follow the download progress in the Downloads view (click blue arrow in the toolbar or press Ctrl+J)

3. After the download is completed, click the PiceaOne installer in the Downloads view.

4. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?



Installation will start. Follow the instructions and complete the installation.


After these steps are successfully completed, this window will automatically close and service will be ready to use.


1. Follow download progress in the bottom left corner of your browser.

2. After the download is complete, click the PiceaOne installer.

3. Select Run in the pop-up window at the bottom of your browser.

4. Installation will start. Follow the instructions and complete the installation.


After these steps are successfully completed, this window will automatically close and service will be ready to use.



1. Select Run in the pop-up window at the bottom of your browser.


2. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?


3. Installation will start. Follow the instructions and complete the installation.


After these steps are successfully completed, this window will automatically close and service will be ready to use.



1. Wait until the download is completed. You can follow the download status from the Downloads view of the browser

2. After the download is completed, open the Downloads view and double click PiceaOne installer

3. Installation will start. Follow the instructions and complete the installation.


After these steps are successfully completed, this window will automatically close and service will be ready to use.

Problems with the download?

Try again

Getting started

With this service you can transfer all your content quickly and safely between your old and new device.


If you have Android phone or tablet, follow these steps:

If you have iPhone or iPad, follow these steps:

If you have Windows Phone, follow these steps:

Other devices

Follow the instructions on the computer display


This service may not work as expected with your current version of Internet Explorer. Recommended version of Internet Explorer is 11 or higher.

Do not disconnect your device


Some data may become unusable if the device is disconnected during the operation.


Your device may restart during the operation. Keep an eye on the device screen.

Make sure that 'Find My iPhone' feature is disabled, otherwise you may need to rollback the operation.

Preparing...

Restoring...

Rebooting...

Finalizing...

Finished

Rollback

Close

Try again

Search again

Device restore succeeded

Device restore failed. Please try again.

Device is locked.

Open device screen lock and try again.

Not enough free space on the target device.

Free some space and try again.

'Find My iPhone' feature is currently enabled.

Turn it off in 'Settings > iCloud > Find My iPhone' and try again.

Service initialization failed

Check your internet connection and try again. If the problem still exists, try restarting PiceaOne app on the computer and try again.

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overlays.IOS_WARNING_ifyoucantsee

Select payment method

Please read the instructions

Instructions

I agree with the

Terms of use

Approve the Terms of use before proceeding to payment

I have a voucher

Voucher code

ContentCard code

Pay now

Continue

Other payment methods

Continue to payment

Complete payment to continue

Code accepted

Before proceeding with payment, please check that the correct source and target devices have been selected.

Use case 1. Content transfer to a selected target device

You can select only one target device.

After purchasing you can:

  • Transfer content from other source devices to the currently selected target device as many times as you want.
  • Make backups from the currently selected target device onto a USB memory stick or restore the backups from the USB memory stick back to the same device.

Please note that you can't transfer content from the currently selected target device to any other device unless you purchase a new license.


Use case 2. Backup & Restore to/from a USB memory stick

You can select only one source device for a backup. A USB memory stick should be selected as the target device.

After purchasing you can:

  • Backup the content from the currently selected source device onto a USB memory stick as many times as you want.
  • Restore the backup from the USB memory stick back to the same device.

Please note that you can't restore the content to any other device than the current source or transfer content from the current source to any other device. To do this, you need to purchase a new license.

Microsoft Live account

Driver update required

Device USB driver needs to be updated

Proceed by disconnecting all devices from the computer and press Update

Updating device driver...

Do not connect devices to the computer while updating driver!

Device driver has been updated

Proceed by reconnecting devices

Driver installation failed

Instructions

Send a report to this email address after the operation is completed:

Available terminals

Terminal name

Address

OS

Status

Connect

Connection to terminal failed. Make sure the terminal is running, connected to internet and try again.

Available

Busy

Enable cookies

Enable cookies in your browser Settings to be able to use this service.

Read more here.

Bluetooth devices

Searching for devices...

Pair

Pairing

Add Bluetooth connection

Does the code below match the code on the device?

You have to accept the Bluetooth pairing request also on the device

USB drivers not installed

Required USB drivers are not installed for this device.

Device might not work correctly or cannot be used with this service until correct drivers are installed.

Install

Update

Required USB drivers are not up to date for this device.

Required USB drivers are corrupted. Disconnect the device and reinstall drivers.

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Disconnect the following devices before proceeding

Model

Date

Restore - Select backup

Backup name

Backup is password protected

Backup cannot be selected

Invalid password. Please try again.

Backup - Select backup

Replace existing backup with a new one

Create a new backup

Protect backup with a password

Optional password

Confirm password

Add to an existing backup

New backup cannot be created

Confirmation password does not match the password

Other (All data except backups)

Delete

Attention!

Device requires your attention!

Device connected!

Device disconnected!

Identifying device...

Device identified!

Installing drivers...

Driver installation completed!

Connect device again to continue

Device is locked

Disable the device screen lock and press Close to try again

Keep an eye on the device and accept any confirmation requests on the screen

Disable the device screen lock and then allow USB debugging

Select correct USB mode on the device

Add Bluetooth connection to enable contacts transfer

Rebooting device...

Restart the device to continue operation

Open device settings and run full factory reset to complete the operation

Enable USB mass storage on the device to transfer files

Cannot transfer contacts?

Sign in to your Microsoft account to transfer contacts

Sign in to
Microsoft account

You are still signed in to your Microsoft account. Sign out to protect your privacy.

Sign out from
Microsoft account

Turn 'Automatic Passcode' off

Locked device may result in a limited functionality.

Turn Passcode off in 'Settings > Touch ID & Passcode' or 'Settings > Passcode' or 'Settings > General > Passcode Lock'.

Turn 'Find my iPhone' off

To transfer content to this device the feature needs to be turned off.

Turn 'Find my iPhone' feature off in 'Settings > iCloud > Find My iPhone'. You may need to restart/reconnect your device.

Device is encrypted

Invalid password!

Enter your device backup encryption password:

You can also use iTunes to turn the encryption off in iPhone backup settings.

Password

Note! Encryption password is turned off.

You can also use iTunes to turn the encryption on again in iPhone backup settings.

Device is currently connected using Camera (PTP) mode that provides limited access to device content.

Enable Media device (MTP) mode to enable better support.

Device storage is full.

Free some space and reconnect the device.

Not enough free space on the computer to complete the operation.

Amount of free space required:

Disable screen lock and enable Media device (MTP) mode

Accept default SMS app change on the device.

Allow USB debugging!

You have to allow USB debugging on the device to continue.

If confirmation dialog is not visible on the device, disable the device screen lock and click 'Show again'.

Show again

Accept the trust alert

Answer Trust to Trust this computer alert on the device to continue.

Show me how

OK

Cancel

Try again

Close

Continue

Continue

Yes

No

Skip

Show

Open

Next

Less than

Around

hours

minutes

seconds

h

min

sec

Device is not supported

This device model is currently not supported

Activate the device first. Reconnect the device after the activation.

Finish the device setup. Reconnect the device after the setup.

No permission

Device software version is not supported. Update the device software and try again.

Operation is not allowed for currently selected device

Only the following models or devices from the following manufacturers are supported:

Device is currently reserved for other operation. Please wait until it is completed and try again.

Bluetooth connection failed!

In device settings turn Bluetooth off and remove paired computer. Try again.

Device is not responding

There is a problem in communication between the computer and your device. Disable the device screen lock and reconnect it.

Operation failed!

Payment verification failed!

Payment has been cancelled!

Reason:

There is not enough free space on the target device to complete the operation. Free some space or deselect some content types to continue.

Amount of space to be freed:

Ignore warning and continue transfer operation

Operation will start in 3 seconds...

Proxy authentication required

Please enter username and password for the currently used proxy server

Proxy server

Username

Password

Installing PiceaOne...

PiceaOne installation failed

PiceaOne installation to device failed. Verify the following steps and try again.
1. Make sure there is no 'Verify apps over the USB' checked in the developer options.
2. Make sure there is no application validation prompts in the device UI.
3. Make sure there is enough free space to install apps in the target device.



Content is locked

Device is not responding

Some items were not transferred. See transfer report for more details.

Transfer failed with an error:

Content reading failed

New

Duplicates

Size required

Where are my contacts?

To transfer all supported content, please enable USB debugging mode in device settings

No content types selected

Or optionally

Transfer content from

Transfer content to

Confirm transfer

Selected content types

Memory card detected

A memory card is inserted in the source but not in the target device. If the target device has a memory card slot and you wish to continue using the same card, remove it before the transfer to avoid transferring the files to target device internal storage and to reduce transfer time.

Account detected

Google account is configured in the source but not in the target device. If you wish to use the same account in the target device, it is recommended to add it before the transfer to avoid possible duplicated content.

WhatsApp detected

WhatsApp application is selected for transfer. If you also wish to transfer chats from the source to target device, you need to backup them up in the WhatsApp application settings before the transfer (Settings > Chats > Chat backup).

Transfer content to

Contacts

Calendar

Messages

Bookmarks

Music

Photos

Videos

Documents

Applications

Add Bluetooth connection

To transfer contacts, please export/backup contacts on the device, and try again

To transfer all supported content, please use contacts+message backup app in the device to create a backup. After the backup is complete, reconnect the device.

If you cannot use contacts+message backup app, you can transfer contacts via Bluetooth

Some content is outdated

Latest backup

Create a new backup using contacts+message backup app in the device

Transfer Call logs

Succeeded

Operation succeeded with notes

Nothing was transferred

Operation succeeded but device reboot is required

Operation completed with exceptions

Invalid parameter

Operation cancelled

Operation timeout

Not found

Failed

Connection busy

Not supported

No permission

Not allowed

Not supported by this device

Out of range

No data

No more data available

Allocated buffer is too small

Not available

Session not found

File is too large for this device

Application is running

Storage not found

Service not found

Library not found

Protocol not found

No license

Product expired

Your product license has expired

Invalid product

Product activation failed

Invalid activation code

No free activations left

Activation code already used

Product activation required

Out of credit points

Prepaid bundle expired

Out of credit points

Code not found

Code has already been used

Code has expired

Code is not supported

Connection to device lost

Connection to device failed

Device is locked

Device operation failed

Device is not responding

No SIM card

No permission to access device

UI action failed in device

Trust confirmation required

Device is not ready

Device is not activated

Device setup is not finished

Device is currently reserved for other operation

SIM card is pin locked

Not enough free space

File opening failed

File not found

Folder not found

Not enough free space on computer

External application missing

Find my iPhone is enabled

Operation rolled back

Device erasure failed

USB mass storage mount is enabled

Device info reading failed

Overwrite operation failed

Device type detection failed

Rooted device support is not enabled

Granting privileged access failed

Deleting user content failed

Executing script with privileged access failed

Device administrator activation failed

Storage count mismatch

Executing factory reset failed

Generating delete script failed

Download failed

Restore failed

Installation of the erasure client failed

Blocking accounts detected. Please remove all accounts from the device and try again.

Cannot access the device

Device installer failure

Operation failed

There is a problem with network connection

Check your internet connection and try again

No network connection

Network timeout

Network host not found

Network content not found

Proxy server refuses the connection

Proxy server requires authentication

Proxy connection failed