When disconnected, no personal content will be left on this computer.
You can now disable USB debugging on your Android device or enable Find my iPhone feature on your iPhone
Thank you for using the service!
Show selectable content by first selecting content type from the list on the left.
When you have selected contents from all the content types lists, proceed to transfer page by clicking apply button.
On the transfer page start transfer by clicking start transfer button and only the items that are selected on the lists will be transferred.
By default all selected content type items will be transferred.
All
All
All
All
All
Folders
Files
All
Folders
Files
All
Folders
Files
All
All
Install the device connectivity software
To be able to use this service, device connectivity software must be installed (Picea® Services Online Connector). Install it by pressing the button below.
Accept
To start using this service you need:
A Windows or Mac computer ()
USB cable compatible with device
System requirements
Windows 8.1 or later
Mac OS X 10.12 (Sierra) or later
At least 500 MB of free disc space
Device connectivity software is outdated
To be able to use this service, device connectivity software must be updated. Install an update by pressing the button below.
Device connectivity software update is available
New update for the device connectivity software is available
Current version:
Latest version:
What's new
It is recommended to install this update. Install an update by pressing the button below.
Updating connectivity software...
Wait until the update is installed. Do not close the browser or refresh the page during the operation.
Updating connectivity software failed.
Updating connectivity software is finished.
Preparing to restart the service...
Installation instructions
1. Select Save File in the pop-up window.
2. You can follow the download progress in the Downloads view (click blue arrow in the toolbar or press Ctrl+J)
3. After the download is completed, click the PiceaOnlineConnector installer in the Downloads view.
4. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?
Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
1. Follow download progress in the bottom left corner of your browser.
2. After the download is complete, click the PiceaOnlineConnector installer.
3. Select Run in the pop-up window at the bottom of your browser.
4. Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
1. Select Run in the pop-up window at the bottom of your browser.
2. Select Yes in the following installation verification prompt: Do you want to allow the following program to make changes to this computer?
3. Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
1. Wait until the download is completed. You can follow the download status from the Downloads view of the browser
2. After the download is completed, open the Downloads view and double click Picea® Services Online Connector installer
3. Installation will start. Follow the instructions and complete the installation.
After these steps are successfully completed, this window will automatically close and service will be ready to use.
With this service you can transfer all your content quickly and safely between your old and new device.
If you have Android phone or tablet, follow these steps:
Disable the device screen lock, if enabled
Open screen lock
Open: Settings > Security > Screen lock
You can enable this feature again after the operation
Enable USB debugging mode on the device
The easiest way is to install Picea® One app from Google Play Store
Open Google Play Store on your device and search for the Picea® One. Alternatively read the QR code with your device for the direct Play Store link. Show code
After installing Picea® One, open it and tap the check box to enable USB debugging. Follow the instructions on the screen. Watch video
Or alternatively
Enable USB debugging mode manually in the device settings. Show instructions
Connect device to the computer using a compatible USB cable
Accept connection confirmation on the device screen, when the device is connected to the computer for the first time
If driver installation is required for this device, follow the instructions on the computer UI
Note! With some devices additional confirmation/security/warning dialogs might pop-up that need to be accepted before device can be used
Note! If you have installed Picea® One app and you have not enabled USB debugging mode, or if you have insufficient rights to do so, applications are excluded from the transfer. Also you may need to manually accept confirmation messages on the device UI during the transfer, when instructed.
Note! Application transfer is only possible from Android OS version 4.x onwards. Transfer is supported only to the same or newer OS version.
If you have iPhone or iPad, follow these steps:
Disable the device screen lock, if enabled
Disable the Passcode in the device settings
Open:
Settings > Touch ID & Passcode
or
Settings > Passcode
or
Settings > General > Passcode Lock
You can enable this feature again after the operation
Disable 'Find My' feature in the device settings
Open: Settings > > iCloud > Find My
You can enable this feature again after the operation
Connect device to the computer using a compatible USB cable
Accept connection confirmation on the device screen, when the device is connected to the computer for the first time
If driver installation is required for this device, follow the instructions on the computer UI
If you have Windows Phone, follow these steps:
Disable the device screen lock, if enabled
Open screen lock
Open:
Settings > Touch ID & Passcode > Turn Passcode Off
You can enable this feature again after the operation
Connect device to the computer using a compatible USB cable
If driver installation is required for this device, follow the instructions on the computer UI
Other devices
Follow the instructions on the computer display
Show
Hide
Do not show again at start up
This service may not work as expected with your current version of Internet Explorer. Recommended version of Internet Explorer is 11 or higher.
Do not disconnect your device
Some data may become unusable if the device is disconnected during the operation.
Your device may restart during the operation. Keep an eye on the device screen.
Make sure that 'Find My' feature is disabled, otherwise you may need to rollback the operation.
Preparing...
Restoring...
Rebooting...
Finalizing...
Finished
Rollback
Close
Try again
Search again
Device restore succeeded
Device restore failed. Please try again.
Device is locked.
Open device screen lock and try again.
Not enough free space on the target device.
Free some space and try again.
'Find My' feature is currently enabled.
Turn it off in 'Settings > > iCloud > Find My' and try again.
Service initialization failed
Check your internet connection and try again. If the problem still exists, try restarting Picea® Services Online Connector application in the computer and try again.
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Select payment method
Please read the instructions
Instructions
I agree with the
Terms of use
Approve the Terms of use before proceeding to payment
I have a voucher
Voucher code
ContentCard code
Pay now
Continue
Other payment methods
Continue to payment
Complete payment to continue
Code accepted
Before proceeding with payment, please check that the correct source and target devices have been selected.
Use case 1. Content transfer to a selected target device
You can select only one target device.
After purchasing you can:
Transfer content from other source devices to the currently selected target device as many times as you want.
Make backups from the currently selected target device onto a USB memory stick or restore the backups from the USB memory stick back to the same device.
Please note that you can't transfer content from the currently selected target device to any other device unless you purchase a new license.
Use case 2. Backup & Restore to/from a USB memory stick
You can select only one source device for a backup. A USB memory stick should be selected as the target device.
After purchasing you can:
Backup the content from the currently selected source device onto a USB memory stick as many times as you want.
Restore the backup from the USB memory stick back to the same device.
Please note that you can't restore the content to any other device than the current source or transfer content from the current source to any other device. To do this, you need to purchase a new license.
Microsoft Live account
Driver update required
Device USB driver needs to be updated
Proceed by disconnecting all devices from the computer and press Update
Updating device driver...
Do not connect devices to the computer while updating driver!
Device driver has been updated
Proceed by reconnecting devices
Driver installation failed
Instructions
Send a report to this email address after the operation is completed:
Available terminals
Terminal name
Address
OS
Status
Connect
Connection to terminal failed. Make sure the terminal is running, connected to internet and try again.
Available
Busy
Enable cookies
Enable cookies in your browser Settings to be able to use this service.
You have to accept the Bluetooth pairing request also on the device
USB drivers not installed
Required USB drivers are not installed for this device.
Device might not work correctly or cannot be used with this service until correct drivers are installed.
Install
Update
Required USB drivers are not up to date for this device.
Required USB drivers are corrupted. Disconnect the device and reinstall drivers.
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Disconnect the following devices before proceeding
Model
Date
Restore - Select backup
Backup name
Backup is password protected
Backup cannot be selected
Invalid password. Please try again.
Backup - Select backup
Replace existing backup with a new one
Create a new backup
Protect backup with a password
Optional password
Confirm password
Add to an existing backup
New backup cannot be created
Confirmation password does not match the password
Other (All data except backups)
Delete
Attention!
Device requires your attention!
Device connected!
Device disconnected!
Identifying device...
Device identified!
Installing drivers...
Driver installation completed!
Connect device again to continue
Device is locked
Disable the device screen lock and press Close to try again
Keep an eye on the device and accept any confirmation requests on the screen
Disable the device screen lock and then allow USB debugging
Select correct USB mode on the device
Add Bluetooth connection to enable contacts transfer
Rebooting device...
Restart the device to continue operation
Open device settings and run full factory reset to complete the operation
Enable USB mass storage on the device to transfer files
Cannot transfer contacts?
Sign in to your Microsoft account to transfer contacts
Sign in to Microsoft account
You are still signed in to your Microsoft account. Sign out to protect your privacy.
Sign out from Microsoft account
Turn 'Automatic Passcode' off
Locked device may result in a limited functionality.
Turn Passcode off in 'Settings > Touch ID & Passcode' or 'Settings > Passcode' or 'Settings > General > Passcode Lock'.
Turn 'Find my iPhone' off
To transfer content to this device the feature needs to be turned off.
Turn 'Find my iPhone' feature off in 'Settings > iCloud > Find My iPhone'. You may need to restart/reconnect your device.
Device is encrypted
Invalid password!
Enter your device backup encryption password:
You can also use iTunes to turn the encryption off in iPhone backup settings.
Password
Note! Encryption password is turned off.
You can also use iTunes to turn the encryption on again in iPhone backup settings.
Device is currently connected using Camera (PTP) mode that provides limited access to device content.
Enable Media device (MTP) mode to enable better support.
Device storage is full.
Free some space and reconnect the device.
Not enough free space on the computer to complete the operation.
Amount of free space required:
Disable screen lock and enable Media device (MTP) mode
Accept default SMS app change on the device.
Allow USB debugging!
You have to allow USB debugging on the device to continue.
If confirmation dialog is not visible on the device, disable the device screen lock and click 'Show again'.
Show again
Accept the trust alert
Answer Trust to Trust this computer alert on the device to continue.
Show me how
OK
Cancel
Try again
Close
Continue
Continue
Yes
No
Skip
Show
Open
Next
Less than
Around
hours
minutes
seconds
h
min
sec
Device is not supported
This device model is currently not supported
Activate the device first. Reconnect the device after the activation.
Finish the device setup. Reconnect the device after the setup.
No permission
Device software version is not supported. Update the device software and try again.
Operation is not allowed for currently selected device
Only the following models or devices from the following manufacturers are supported:
Device is currently reserved for other operation. Please wait until it is completed and try again.
Bluetooth connection failed!
In device settings turn Bluetooth off and remove paired computer. Try again.
Device is not responding
There is a problem in communication between the computer and your device. Disable the device screen lock and reconnect it.
Operation failed!
Payment verification failed!
Payment has been cancelled!
Reason:
There is not enough free space on the target device to complete the operation. Free some space or deselect some content types to continue.
Amount of space to be freed:
Ignore warning and continue transfer operation
Operation will start in 3 seconds...
Proxy authentication required
Please enter username and password for the currently used proxy server
Proxy server
Username
Password
Installing PiceaOne...
PiceaOne installation failed
PiceaOne installation to device failed. Verify the following steps and try again. 1. Make sure there is no 'Verify apps over the USB' checked in the developer options. 2. Make sure there is no application validation prompts in the device UI. 3. Make sure there is enough free space to install apps in the target device.
Content is locked
Device is not responding
Some items were not transferred. See transfer report for more details.
Transfer failed with an error:
Content reading failed
New
Duplicates
Size required
Where are my contacts?
To transfer all supported content, please enable USB debugging mode in device settings
No content types selected
Or optionally
Transfer content from
Transfer content to
Confirm transfer
Selected content types
Memory card detected
A memory card is inserted in the source but not in the target device. If the target device has a memory card slot and you wish to continue using the same card, remove it before the transfer to avoid transferring the files to target device internal storage and to reduce transfer time.
Account detected
Google account is configured in the source but not in the target device. If you wish to use the same account in the target device, it is recommended to add it before the transfer to avoid possible duplicated content.
WhatsApp detected
WhatsApp application is selected for transfer. If you also wish to transfer chats from the source to target device, you need to backup them up in the WhatsApp application settings before the transfer (Settings > Chats > Chat backup).
Transfer content to
Contacts
Calendar
Messages
Bookmarks
Music
Photos
Videos
Documents
Applications
Add Bluetooth connection
To transfer contacts, please export/backup contacts on the device, and try again
To transfer all supported content, please use contacts+message backup app in the device to create a backup. After the backup is complete, reconnect the device.
If you cannot use contacts+message backup app, you can transfer contacts via Bluetooth
Some content is outdated
Latest backup
Create a new backup using contacts+message backup app in the device
Transfer Call logs
Succeeded
Operation succeeded with notes
Nothing was transferred
Operation succeeded but device reboot is required
Operation completed with exceptions
Invalid parameter
Operation cancelled
Operation timeout
Not found
Failed
Connection busy
Not supported
No permission
Not allowed
Not supported by this device
Out of range
No data
No more data available
Allocated buffer is too small
Not available
Session not found
File is too large for this device
Application is running
Storage not found
Service not found
Library not found
Protocol not found
Invalid data
Device format is not supported
Device manufacturer is not supported
Device model is not supported
No USB driver
USB driver not functional
USB driver update required
Dynamic module install failed
No license
Product expired
Your product license has expired
Invalid product
Product activation failed
Invalid activation code
No free activations left
Activation code already used
Product activation required
Out of credit points
Prepaid bundle expired
Out of credit points
Code not found
Code has already been used
Code has expired
Code is not supported
Connection to device lost
Connection to device failed
Device is locked
Device operation failed
Device is not responding
No SIM card
No permission to access device
UI action failed in device
Trust confirmation required
Device is not ready
Device is not activated
Device setup is not finished
Device is currently reserved for other operation
SIM card is pin locked
PiceaOne app installation rejected by device, check 'Install via USB' option from the device
Device is missing GSM feature/IMEI code. Stolen check cannot be done.
PiceaOne app install is ongoing
Temporary backup password is left due error in backup/restore
Not enough free space
File opening failed
File not found
Folder not found
Not enough free space on computer
External application missing
Find my iPhone is enabled
Operation rolled back
Device erasure failed
USB mass storage mount is enabled
Device info reading failed
Overwrite operation failed
Device type detection failed
Rooted device support is not enabled
Granting privileged access failed
Deleting user content failed
Executing script with privileged access failed
Device administrator activation failed
Storage count mismatch
Executing factory reset failed
Generating delete script failed
Download failed
Restore failed
Installation of the erasure client failed
Blocking accounts detected. Please remove all accounts from the device and try again.
